Frequently Asked Questions
Everything you need to know about shopping with Lama Retail
What are your standard shipping times?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, Lama Retail ships to over 50 countries worldwide. Shipping costs and delivery times vary based on the destination country.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.